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Job Summary:
The ATM Custodian is responsible for processing bank teller transactions accurately and promptly. The role requires ensuring customer service excellence while adhering to security and compliance protocols.
ATM Custodian | Absa Bank
Location: Mdantsane, South Africa
Employment Type: Full-time
Company: Absa Bank
Job Responsibilities:
Execute Cash & Related Transactions:
- Manage cash float by balancing, controlling, and restocking or repatriating cash when necessary.
- Dispense and receive cash, cheques, traveller’s cheques, drafts, and other financial instruments.
- Check customer identification and account details to process and encash cheques.
- Be vigilant for fraudulent activities and report any suspicions to the team leader or branch manager.
- Adhere to bank policies, especially when handling cheques, notes, and IDs to prevent fraud.
- Refer transactions exceeding teller mandate limits to authorized officials for approval.
- Capture all transactions accurately on the bank system and ensure proper authorization.
- Reconcile cash at the start and end of each day and prepare reconciliation reports for audits.
- Process journals to recover charges for manual transactions and ensure compliance with SARB requirements.
Customer Service:
- Provide guidance to customers on cash and other transaction processes.
- Resolve customer inquiries promptly or escalate them as needed.
- Offer regular updates to customers about the progress of their inquiries.
- Educate customers on bank procedures, security requirements, and available service offerings.
- Assist customers with transaction documentation to ensure accuracy and completeness.
- Maintain a professional appearance and workspace in accordance with Absa Corporate Image standards.
- Encourage the migration of clients to Digital & Self-help channels for transactions below certain thresholds.
Identifying Sales Leads:
- Identify and act on sales leads and cross-selling opportunities during customer interactions.
- Promote bank products and services by distributing informational material to customers.
- Use sales tools effectively to generate leads and support branch sales targets.
Compliance and Risk Management:
- Secure the branch safe according to bank procedures and conduct regular cash counts.
- Maintain accurate transaction records and ensure compliance with bank policies.
- Report any suspicious transactions in line with Money Laundering control frameworks.
- Follow safety and security protocols and maintain the confidentiality of sensitive information.
Qualifications:
- Education: Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies (Required).
- Skills and Attributes: Strong attention to detail, good customer service skills, ability to handle cash transactions, knowledge of bank policies and procedures, and the ability to work under pressure.
This role is ideal for individuals with a strong background in customer service and cash handling, looking to contribute to a leading bank in Africa.
The position demands a high level of integrity, vigilance against fraud, and a commitment to delivering excellent customer service.
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