Planet Fitness Receptionists x20 | Jobs available for you!

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Purpose of the Job

The Receptionist is responsible for greeting members and delivering exceptional customer service assistance at Planet Fitness. They play a key role in ensuring a positive experience for all visitors and members.

Salary: Negotiable
Job Type: Permanent
Posted: Wednesday, July 31, 2024
Closing Date: August 16, 2024, 21:59

Key Performance Areas:

Answering Telephones: Handle incoming calls promptly and professionally, ensuring that all inquiries are addressed or directed to the appropriate department.

Customer Service Driven: Provide exceptional customer service by assisting and resolving queries efficiently, ensuring all interactions are positive and helpful.
Greeting & Accessing Members: Greet members and visitors with a friendly demeanor, assisting them with accessing the facility and providing any necessary information.
Positive First Impression: Ensure that all members receive a welcoming and positive first impression upon entering the gym.
Reception Control: Maintain effective and efficient control of the reception area, ensuring it is organized and well-managed.
Superior Communication Skills: Utilize excellent communication skills to interact with members, team members, and management effectively.

Experience and Competencies Required:

Basic PC Literacy: Ability to operate basic computer programs and software used in the reception area.
Friendly and Efficient: Exhibit qualities that reflect the Planet Fitness way, including friendliness, efficiency, and a customer-focused attitude.
Flexi Hours / Shifts: Ability to work flexible hours, including shifts, to meet the needs of the gym’s operational hours.
High Energy Levels: Possess a high level of energy and enthusiasm to ensure a dynamic and engaging environment for members.

Front Desk Experience: Previous experience in a front desk or welcome desk position is an added advantage.
Reliable Transport: Must have reliable transport to ensure punctuality and consistent attendance.

Skills and Personal Attributes:

Interpersonal Skills: Ability to connect with members and visitors, building rapport and ensuring a welcoming atmosphere.

Problem Solving: Capable of efficiently resolving member issues and queries, providing solutions that meet their needs.
Time Management: Ability to handle multiple tasks and responsibilities effectively, ensuring that all duties are completed in a timely manner.
Team Player: Willingness to work collaboratively with other staff members, contributing positively to the overall team environment.

Adaptability: Ability to adapt to changing circumstances and handle a variety of tasks with a positive attitude.
Professional Appearance: Maintain a professional appearance and demeanor at all times, reflecting the values and standards of Planet Fitness.
Attention to Detail: Keen attention to detail to ensure accuracy in handling member information and maintaining the reception area.