Customer Service Agent Vacancies | Jobs available for you!

Read Time:1 Minute, 45 Second

FlySafair, operated by Safair Operations, is seeking qualified candidates for the position of Customer Service Agent at various locations.

Responsibilities:

Assist passengers with ticket sales, bookings, and flight changes, including explaining rules, terms, and conditions.
Handle flight disruptions, cancellations, and customer complaints professionally and efficiently.
Safeguard confidential information and escalate issues to the Supervisor when necessary.
Provide excellent customer service at all times.

Also Read (Interview Question) :

The National Qualifications Framework (NQF)

Check your level of study according to the South African Qualifications Authority standards

Also Read :

Driver Assistant Position

Requirements:

Matric/ Grade 12/ NQF level 4 or 5 certificate or relevant
Airport experience and knowledge of ticket sales within an aviation concern.
Availability to work weekends, public holidays, flexible hours, and shifts.
Proficiency in computer usage, Microsoft Office (Word, Excel, and Outlook).
Excellent written and verbal communication skills in English, including proper phone etiquette.
Conflict resolution skills.

Personal Attributes:

Punctual, patient, and assertive.
Trustworthy, professional, and reliable, with the ability to handle confidential information.
Immaculate timekeeping and the ability to work well under pressure.
Customer-focused and service-oriented.

Application Guidelines:

No external email applications will be accepted.
In the absence of feedback within two weeks from the closing date, consider the application unsuccessful.
FlySafair reserves the right not to proceed with the vacancy or to appoint selected candidates based on its operational requirements.

Preference will be given to members of under-represented designated groups.