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VACANCY: CUSTOMER SERVICE AGENT – IRVINE’S BOTSWANA (TUTUME)
Irvine’s Botswana is inviting applications from suitably qualified and motivated individuals for the position of Customer Service Agent. This opportunity is open to candidates who are detail-oriented, customer-focused, and committed to delivering high-quality service in a fast-paced and professional environment.
The successful candidate will join a dynamic team and play a key role in ensuring effective communication between the company and its customers, while maintaining high standards of service delivery.
ABOUT THE COMPANY
Irvine’s is a well-established and reputable company within the agriculture and food production sector, known for delivering quality poultry products and services. The company prides itself on operational excellence, customer satisfaction, and continuous improvement.
By joining Irvine’s Botswana, you become part of a team that values professionalism, efficiency, and strong customer relationships, all while contributing to a vital industry that supports food security and economic growth.
POSITION: CUSTOMER SERVICE AGENT
Location: Tutume, Botswana
JOB SUMMARY
The Customer Service Agent will serve as the first point of contact for clients, ensuring that all customer interactions are handled professionally and efficiently. The role involves responding to inquiries, resolving complaints, and facilitating smooth communication between customers and the organization.
The successful candidate will also be responsible for supporting sales processes, handling transactions, and ensuring that goods are dispatched accurately and on time. This role requires excellent communication skills, attention to detail, and the ability to work effectively under pressure.
KEY RESPONSIBILITIES
The duties and responsibilities of the Customer Service Agent will include, but are not limited to:
- Responding promptly to customer inquiries via telephone, email, and face-to-face interactions
- Providing accurate and up-to-date information regarding products, services, and delivery schedules
- Processing sales transactions efficiently and accurately
- Handling the dispatch of goods within the shop and dispatch areas
- Managing customer complaints in a professional manner and escalating issues when necessary
- Maintaining and updating customer records and databases
- Ensuring all customer interactions reflect the company’s standards of professionalism and service excellence
- Collaborating with the sales team to ensure customer needs are met and expectations are exceeded
- Assisting with general administrative duties related to customer service operations
- Supporting overall operational efficiency within the department
REQUIREMENTS
Applicants must meet the following minimum requirements:
- A high school diploma or equivalent qualification
- Additional qualifications in business, communication, or a related field will be an added advantage
- Previous experience in a customer service role is required, preferably within the agriculture or food industry
- Strong communication and interpersonal skills
- Ability to multitask and manage multiple responsibilities simultaneously
- Ability to work under pressure in a fast-paced environment
- Proficiency in computer systems and customer management software
- Strong organizational and problem-solving skills
- High level of attention to detail and accuracy
CORE COMPETENCIES
To be successful in this role, candidates should demonstrate the following competencies:
Customer Focus
A strong commitment to understanding and meeting customer needs while delivering exceptional service.
Communication Skills
Ability to communicate clearly, professionally, and effectively with customers, colleagues, and stakeholders.
Problem-Solving Ability
Capability to identify issues, provide solutions, and escalate complex matters appropriately.
Attention to Detail
Ensuring accuracy in transactions, record-keeping, and communication.
Time Management
Ability to prioritize tasks and manage time effectively in a busy work environment.
Teamwork
Willingness to collaborate with colleagues to achieve common goals and improve service delivery.
PERSONAL ATTRIBUTES
The ideal candidate should possess the following qualities:
- Professional and courteous demeanor
- Strong work ethic and reliability
- Ability to remain calm and composed under pressure
- Positive attitude and willingness to learn
- High level of integrity and accountability
- Adaptability and flexibility in handling changing work demands
WORK ENVIRONMENT
The position is based in Tutume and involves working in both office and operational environments, including customer service areas and dispatch sections. The role may require handling a high volume of customer interactions, particularly during peak periods.
Candidates must be comfortable working in a fast-paced setting and be prepared to engage with a diverse range of customers and colleagues.
APPLICATION PROCESS
Interested applicants are encouraged to submit the following documents:
- Application letter
- Detailed Curriculum Vitae
- Certified copies of academic credentials
- Copy of national identity document
Applications should be sent via email to:
hr@irvineschicken.co.bw
Applicants are advised to ensure that all documents are complete and clearly presented. Incomplete applications may not be considered.
IMPORTANT NOTICE
- This position is strictly open to Botswana citizens only
- The position is based in Tutume
- Only shortlisted candidates will be contacted
CLOSING DATE
Closing Date: 10 April 2026
FINAL REMARKS
This is an excellent opportunity for individuals who are passionate about customer service and are looking to build a career within a reputable organization in the agriculture and food sector. The Customer Service Agent role at Irvine’s Botswana offers the chance to develop valuable skills, gain practical experience, and contribute to a company that values quality and customer satisfaction.
If you are a motivated and detail-oriented individual who thrives in a customer-focused environment, you are encouraged to apply and take the next step in your professional journey.
Join a team that is committed to excellence, service, and continuous growth.