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Read Time:1 Minute, 33 Second
Closing: February 18, 2024
Ref No: JHB000860
Department: Passenger Services
Location: Eastern Cape, Port Elizabeth
Compensation: Market related
Safair Operations, trading as FlySafair, is in need of a Customer Service Agent for the Port Elizabeth Airport. Reporting to the Airport Manager, the chosen candidate will have the following responsibilities:
RESPONSIBILITIES:
- Aid passengers in ticket sales, bookings, and flight modifications, explaining rules, terms, conditions, regulations, and procedures when necessary.
- Assist customers during flight disruptions and cancellations.
- Safeguard and handle confidential information.
- Professionally and promptly address customer complaints.
- Escalate complex issues to the Supervisor on duty.
- Consistently provide high-quality customer service.
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PERSONAL ATTRIBUTES:
- Punctuality.
- High level of patience and assertiveness.
- Trustworthy, professional, and reliable in handling confidential information.
- Impeccable timekeeping.
- Ability to perform well under pressure.
- Strong time management skills.
- Customer-focused and service-oriented.
REQUIREMENTS:
- Grade 12 qualification.
- Airport experience with ticket sales in the aviation sector.
- Flexibility to work weekends, public holidays, flexible hours, and shifts.
- Proficient in computer usage and Microsoft Office (Word, Excel, Outlook).
- Strong commitment to delivering exceptional customer service.
- Excellent written and verbal command of the English language, with proper phone etiquette.
- Proficient conflict resolution skills.
APPLICATION GUIDELINES:
- External email applications will not be considered.
- If no feedback is received within two (2) weeks from the closing date, consider the application unsuccessful.
- FlySafair reserves the right:
- Not to proceed with this vacancy.
- To appoint selected candidates based on operational requirements.
