FlySafair Customer Service Agent

FlySafair, operating under Safair Operations, is currently seeking a Customer Service Agent to join our team at OR Tambo International Airport in Gauteng, Kempton Park.

Reporting to the Manager: Base Airport, the successful candidate will play a crucial role in ensuring exceptional service delivery to our passengers.

Position Details:

Job Title: Customer Service Agent (ORT)

Location: OR Tambo International Airport, Gauteng, Kempton Park

Duration: Temporary

Salary: Market Related

Reference Number: JHB000882

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nqf COmparison table:

The National Qualifications Framework (NQF)

Key Responsibilities:

1. Assist passengers with ticket sales, bookings, and flight changes, providing thorough explanations of rules, terms, conditions, regulations, and procedures as needed.
2. Handle customer inquiries and provide support during flight disruptions or cancellations.
3. Safeguard confidential information and handle it with discretion.
4. Address customer complaints promptly and professionally, escalating unresolved issues to the Supervisor on duty.
5. Uphold a high standard of professionalism and customer service in all interactions.

Requirements:

1. Grade 12 qualification.
2. Previous experience in airport operations and ticket sales within the aviation industry.
3. Flexibility to work weekends, public holidays, flexible hours, and shifts as required.
4. Proficiency in computer usage and Microsoft Office applications (Word, Excel, Outlook).
5. Strong understanding of delivering exceptional customer service.
6. Excellent written and verbal communication skills in English, including proper phone etiquette.
7. Ability to resolve conflicts effectively.

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Skills:

1. Proficient in using computer systems and software for ticket sales and customer service.
2. Strong problem-solving abilities to address passenger inquiries and complaints.
3. Excellent interpersonal skills for effective communication with passengers and colleagues.
4. Ability to work efficiently under pressure and adapt to changing circumstances in a fast-paced airport environment.
5. Attention to detail to ensure accuracy in ticketing and documentation.

Personal Attributes:

1. Punctuality and reliability.
2. Patience and assertiveness.
3. Trustworthiness and professionalism in handling confidential information.
4. Impeccable time management skills.
5. Ability to perform well under pressure.
6. Customer-focused mindset and service-oriented approach.

Application Guidelines:

1. External email applications will not be accepted.
2. If no feedback is provided within two (2) weeks from the closing date, consider the application unsuccessful.
3. FlySafair reserves the right to either proceed with or cancel the vacancy based on operational requirements.

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