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Position Summary:
As a Food & Beverage Service Expert (Cashier) at Protea Hotel by Marriott Midrand, your primary responsibility is to process all payment methods in accordance with accounting procedures and policies.
You will follow property control audit standards and cash handling procedures, ensuring the accuracy of contracted monies and keeping the bank secure at all times.
Additionally, you will maintain the cleanliness of the cashier workstation, complete opening duties, and provide excellent customer service to guests.
Job Title: Food & Beverage Service Expert (Cashier) – Protea Hotel by Marriott Midrand
Job Number: 24062688
Job Category: Food and Beverage & Culinary
Location: Protea Hotel Midrand, 14th Street, Midrand, South Africa
Schedule: Full-Time
Located Remotely: No
Relocation: No
Position Type: Non-Management
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Responsibilities:
- Process all payment methods according to accounting procedures and policies.
- Follow property control audit standards and cash handling procedures, including blind drops.
- Ensure accuracy of contracted monies and keep the bank secure at all times.
- Count bank at the end of shift, complete designated cashier reports, resolve discrepancies, and secure bank.
- Obtain assigned bank and ensure change is available as needed for expected business levels.
- Transport bank to/from assigned workstation following security procedures.
- Set up and organize cashier workstation with necessary supplies and maintain cleanliness.
- Complete opening duties including setting up necessary supplies and ensuring everything is in working order.
- Follow company safety and security policies and procedures, reporting any accidents or unsafe conditions to management.
- Ensure uniform and personal appearance are clean and professional.
- Welcome and acknowledge all guests according to company standards and provide genuine appreciation.
- Develop and maintain positive working relationships with others and support team goals.
- Enter and locate work-related information using computers and/or point of sale systems.
- Perform other reasonable job duties as requested by supervisors.
Additional Responsibilities:
- Report work-related accidents or injuries immediately to management.
- Follow company and department safety and security policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance comply with company policies.
- Protect company tools, equipment, and assets in accordance with policies.
- Address guest needs with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests.
- Anticipate guests’ needs and engage in conversation to enhance their experience.
- Maintain clear and professional communication with guests and coworkers.
- Support coworkers and treat them with dignity and respect.
- Develop positive working relationships with other employees and departments.
- Comply with quality assurance expectations and standards.
- Stand, sit, walk, and perform physical tasks as required.
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Educational Requirements:
- Grade 12 (NQF Level 4) or equivalent qualification.
Related Work Experience:
- No related work experience required
Supervisory Experience:
- No supervisory experience required
This expanded version provides detailed insights into the responsibilities, additional responsibilities, educational requirements, and related work experience for the position of Food & Beverage Service Expert (Cashier) at Protea Hotel by Marriott Midrand.
