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As a key member of our team, you will play a crucial role in ensuring that all customer inquiries, store card applications, correspondence, Insurance/Credit Sales and employment verifications are handled efficiently and professionally.
Posted : 16 January 2024
Closing Date : Unspecified
Job Title : Call Centre Agent, Telesales Agent, Trace and Collections Agent, Claims Administrator
Job Type : Permanent
Location : Durban, Kwazulu Natal, South Africa
Salary : Market Related
Also Read :https://careerbiz.co.za/customer-atm-assistants/
nqf COmparison table:
Also Read :
Qualifications and Experience :
- Matric/ Grade 12/ NQF level 4 or 5 certificate or relevant N qualifications
- A minimum of 6 – 12 months Experience
Skills and personal attributes :
- Computer Literate (MS Office) an intermediate level
- Excellent written and verbal communication skills
- Self-motivated and target driven
- Problem-solving skills
- Persuasive / influencing skills
- High degree of accuracy
Responsibilities (to mention a few) :
- Customer Inquiries:
- Respond promptly to customer inquiries through various channels (phone, email, chat).
- Provide accurate and helpful information to resolve customer issues.
- Store Card Applications:
- Assist customers in the application process for store cards.
- Ensure all necessary documentation is collected and processed.
- Correspondence:
- Handle written communication with customers in a professional manner.
- Draft and send out correspondence as needed.
- Employment Verifications:
- Process employment verification requests promptly and accurately.
- Maintain confidentiality and compliance with data protection regulations.
- Team Collaboration:
- Collaborate with other team members to address complex customer issues.
- Share insights and feedback to improve overall customer experience.
