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JOB ADVERTISEMENT
Post Number: 13/106
Position: Telecom Operator (X2 Posts)
Salary: R193 359 – R227 766 per annum
The successful candidate will be required to sign a performance agreement.
Closing Date: 08 May 2026
Available Posts and Reference Numbers
- Magistrate Office: Zwelitsha
Reference Number: 66/26EC (X1 Post) - Magistrate Office: Humansdorp
Reference Number: 67/26EC (X1 Post)
Overview
The Department of Justice and Constitutional Development invites suitably qualified candidates to apply for the position of Telecom Operator. This role is essential in ensuring effective communication services within Magistrate Offices by managing telephone switchboard systems and facilitating smooth internal and external communication.
A total of two posts are available at different locations within the Eastern Cape. The successful candidates will serve as the first point of contact for incoming calls and will be responsible for ensuring that communication is handled professionally, efficiently, and accurately at all times.
Job Purpose
The purpose of this position is to provide efficient and reliable telecommunications support services within the Magistrate Offices. The Telecom Operator will be responsible for managing incoming and outgoing calls, operating the switchboard system, and ensuring that messages are accurately conveyed to the relevant personnel.
The role is critical in maintaining effective communication flow within the office environment and ensuring that all callers receive professional and courteous service.
Minimum Requirements
Applicants must meet the following requirements:
- Grade 12 or equivalent qualification
Skills and Competencies
Candidates should demonstrate the following skills and attributes:
- Excellent verbal and written communication skills
- Computer literacy, including proficiency in MS Office applications
- Strong interpersonal skills and ability to interact with diverse individuals
- Good telephone etiquette and professional conduct
- Basic numerical skills
- Ability to operate technical telecommunications equipment
- High level of integrity and loyalty
- Ability to work under pressure and remain calm in stressful situations
- Conflict management skills and ability to handle difficult callers professionally
- Attention to detail and accuracy in message handling
- Ability to multitask effectively in a busy environment
Key Responsibilities
The Telecom Operator will be responsible for carrying out the following duties:
- Operating the telephone switchboard and managing all incoming and outgoing calls
- Transferring calls to the correct departments or individuals in a timely manner
- Taking accurate messages and ensuring they are conveyed promptly to the relevant staff members
- Ensuring that the switchboard is manned at all times during working hours
- Providing a professional and courteous first point of contact for all callers
- Maintaining confidentiality when handling sensitive information
- Assisting with basic administrative duties related to communication services
- Reporting any faults or issues with telecommunications equipment to the relevant authority
- Supporting general office communication needs as required by management
- Ensuring that all communication procedures are followed in accordance with departmental policies
Working Environment
The position is based within Magistrate Offices in Zwelitsha and Humansdorp. The successful candidates will be working in a structured government environment that requires professionalism, discipline, and adherence to communication protocols.
The role involves continuous interaction with internal staff and members of the public, requiring patience, efficiency, and excellent customer service skills. The ability to remain focused and composed in a busy environment is essential.
Enquiries
For further information regarding this position, interested applicants may contact:
- Ms. C Williams
- Tel: (043) 702 7000 / 7131
Application Process
Applicants must quote the relevant reference number when applying. A separate application must be submitted for each post.
Applications may be submitted through one of the following methods:
Postal Applications:
The Provincial Head
Private Bag X9065
East London
5200
Online Applications:
https://forms.office.com/r/X2XaVPasWu
Hand Delivery:
Provincial Office
Department of Justice
3 Phillip Frame Road
Waverley Park Complex
East London
Applicants must include a comprehensive curriculum vitae and certified copies of qualifications. It is the responsibility of applicants to ensure that their applications are submitted before the closing date.
Important Notes
- The closing date for applications is 08 May 2026
- Separate applications must be submitted for each reference number
- Applications received after the closing date will not be considered
- Only shortlisted candidates will be contacted
- The successful candidates will be required to sign a performance agreement
- The Department reserves the right not to fill the posts
- Applicants may be subjected to verification and background checks as part of the selection process
Closing Statement
This position provides an important opportunity for individuals interested in communication and administrative support roles within the public sector. The Telecom Operator plays a vital role in ensuring efficient communication flow within Magistrate Offices, contributing to the overall effectiveness of service delivery.
Candidates who are professional, reliable, and committed to delivering high-quality communication services are encouraged to apply. This role offers valuable experience in office administration and telecommunications within a structured government environment.