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At our beautiful Safari Hotel and Convention Center, which lies hidden away at the base of the Rustenburg Kloof, we are looking for a highly motivated and organized individual to join our team as a Hotel Reservationist. The ideal applicant will be in charge of quickly responding to any questions from guests regarding reservations, guaranteeing maximum room sales and outstanding client satisfaction.
Posted : 26 October 2023
Closing Date : 25 November 2023
Job Title : Hotel Reservationist
Job Type : Permanent
Location : Rustenburg Rural, North West
Salary : R6 000- R12 000 pm
nqf COmparison table:
Requirements :
- Education and Experience:
- Matric/ Grade 12/ NQF level 4 or 5 certificate or equivalent
- Previous experience in hotel reservations or guest services required.
- Proficiency in using hotel reservation systems and technology, such as Protel or Opera, is advantageous.
- Skills and Abilities:
- Strong communication and interpersonal skills to effectively interact with guests and team members.
- Excellent organisational and multitasking abilities to handle multiple reservation requests in a fast-paced environment.
- Strong attention to detail with the ability to accurately enter and maintain guest information.
- Problem-solving skills to resolve guest issues and complaints in a timely manner.
- Ability to work well under pressure and remain calm during guest concerns.
- Flexibility to work shifts, weekends, and holidays as required in a 24/7 operation.
- Customer Service Attitude:
- Demonstrates a friendly and welcoming demeanour towards all guests.
- Shows willingness to go above and beyond to meet guests’ expectations.
- Displays patience and empathy while dealing with challenging customer situations.
Responsibilities (to mention a few) :
- Reservation Management:
- Accept and handle requests for reservations made by phone, email, or online reservation platforms (OTAs).
- Enter reservation information, special requests, and visitor data into the hotel’s reservation system (Protel) with accuracy.
- Make sure that all information on room pricing, promotions, and facilities is correct and verified.
- Promote extra services or upgraded accommodations using upselling strategies to boost sales.
- Verify bookings and notify guests of any changes or cancellations right away.
- Guest Relations:
- Resolve any problems or grievances with fast attention to guests in order to deliver outstanding customer service.
- Consider your visitors’ needs and tailor their stay by recommending things to do, places to eat, and entertainment in the area.
- Always act with professionalism and courtesy when helping guests with their questions.
- Work together with other hotel departments to make sure that requests from guests are fulfilled quickly and effectively.
- Maintaining a secure and welcoming atmosphere for visitors while making ensuring that hotel standards are upheld requires adherence to rules and procedures.
- Administrative Tasks:
- Keep thorough records of all bookings, cancellations, and absences.
- Maintain an eye on room inventory to minimize overbooking and guarantee that the maximum occupancy is reached.
- Create and disseminate daily reports and data on revenue, occupancy, and projections for the rooms.
- Help maintain and update the online reservation system, making sure that the availability and pricing are shown accurately.
