Bank Teller Vacancy

Empowering Africa’s tomorrow, together… one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

The role involves processing bank teller transactions accurately and promptly, ensuring customers are assisted in a friendly manner. Note: Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

Execute cash & related transactions:

• Balance, control, and manage the cash float by checking the amount of cash at the teller station.
• Dispense and receive physical cash, cheques, travellers cheques, drafts, and other financial instruments over the counter.
• Process and encash cheques, ensuring adherence to policies and reporting any fraudulent or suspicious activities.
• Refer transactions exceeding teller mandate limits to authorized officials.
• Capture all transactions on the bank system, ensuring proper authorization.
• Reconcile own cash at the beginning and end of each day, preparing reconciliation reports for audit purposes.
• Ensure adherence to SARB minimum requirements.

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https://careerbiz.co.za/why-should-we-hire-you-with-no-experience/

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The National Qualifications Framework (NQF)

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Remote Type: Hybrid

Locations: Waterkloof Glen

Time Type: Full-time

Posted On: Posted 19 Days Ago

Job Requisition ID: R-15961619

Customer Service:

• Provide advice to customers on cash and other transaction processes.
• Resolve customer inquiries and provide regular feedback.
• Explain the bank’s procedures, security requirements, and service offerings.
• Report customer complaints through the Customer Care process (CCP).
• Guide customers on completing transaction documentation accurately.
• Ensure friendly and focused customer interaction, maintaining a professional image.

Identifying Sales Leads:

• Identify and act on sales leads (teller prompts) and cross-selling opportunities.
• Explain campaign details and direct clients to Sales Consultants for further information.
• Use sales tools effectively to provide leads for Branch Sales.
• Take responsibility for personal sales targets, assisting daily in client solutioning.
• Capture all leads on SMD and follow up with Sales Consultants to ensure client contact.

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Compliance and Risk Management:

• Open and close the branch safe according to the bank’s procedures.
• Conduct cash counts and visual checks as assigned by the line manager.
• Ensure accurate and complete information before processing transactions.
• Adhere to prescribed control measures to prevent fraud, losses, and shortages.
• Report suspicious transactions as per Money Laundering control frameworks.
• Complete and maintain applicable registers (Teller and Key registers).
• Adhere to safety and security procedures, complying with regulatory requirements.
• Manage security items in line with policies and procedures.

Education

• Matric/ Grade 12/ NQF level 4 or 5 certificate or relevant
• Required: Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies.

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