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Empowering Africa’s Tomorrow, Together… One Story at a Time.
With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.
Job Summary:
To process bank teller transactions accurately and promptly through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.
Job title : Bank Teller
Job Type : Full Time
Salary : Market Related
Posted On: Posted Today
Locations : Reference Number
Secunda : R-15961636
Bisho : R-15961595
Hartbeespoort : R-15960794
Vereeniging : R-15961907
Execute Cash & Related Transactions:
- Balance, control, and manage the cash float throughout each day.
- Dispense and receive physical cash, cheques, travelers cheques, drafts, and other financial instruments over the counter to walk-in customers.
- Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details, and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report concerns to the team leader or branch manager before processing the transaction or dispensing the cash.
- Adhere to policies, especially when handling cheques, notes, ID’s, etc., under the 2 ID Buddy to prevent fraud.
- Refer any transactions exceeding teller mandate limits to a mandated official and/or line manager for authorization.
- Reconcile own cash at the beginning and end of each day and when cash is restocked during the day.
- Prepare reconciliation reports for audit and management review purposes.
- Ensure accuracy and efficiency when engaging with the customer.
- Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them on alternative ways of transacting.
Customer Service:
- Provide advice to customers on cash and other transaction processes.
- Resolve customer inquiries and escalate to other departments or the line manager if needed.
- Provide regular feedback to customers on the progress of their inquiries.
- Explain the bank’s procedures, security requirements, and service offerings available to customers.
- Report customer complaints through the Bank’s Customer Care process (CCP) to facilitate feedback and improve service.
- Guide customers on correctly completing transaction documentation.
Also Read (Interview Question) :
https://careerbiz.co.za/why-should-we-hire-you-with-no-experience/
nqf COmparison table:
Also Read :
Identifying Sales Leads:
- Identify and action sales leads (teller prompts) and cross-selling opportunities.
- Explain campaign details during sales campaigns and direct clients to Sales Consultants for further information.
- Use sales tools (e.g., teller prompts) effectively to ensure the provision of leads to contribute to Branch Sales.
- Take responsibility for own sales targets and assist daily by providing client solutions according to their product needs.
Compliance and Risk Management:
- Open and close the branch safe according to the Bank’s procedures.
- Conduct cash counts and visual checks as assigned by the line manager.
- Keep transaction records available for control purposes.
- Verify that all information is accurate and complete before processing transactions.
- Adhere to prescribed control measures to prevent fraud, losses, and shortages.
- Report suspicious transactions as per Money Laundering control frameworks.
- Adhere to safety and security procedures in the event of robbery.
- Manage security items in line with policies and procedures.
- Adhere to end-of-day procedures (ABSA 3368).
- Up-skill knowledge regularly with policies and procedures regarding daily teller duties, cheques, fraud, foreign exchange, and equipment used at the teller environment.
Education:
- NCV4/ Matric/ Grade 12/ NQF level 4 or 5 certificate or equivalent
- Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies (Required).
Skills and personal attributes :
- Good Financial Skills
- Computer Skills
- Collaborate effectively with team members
- Administrative skills
Join us on this exciting journey of shaping Africa’s future. Apply now and be a part of our dynamic team!
