Job Description
Dis-Chem Pharmacies requires experienced Cashiers for their stores. The successful candidates will support customer service at the point of sale while ensuring a world-class shopping experience. They will be responsible for recording customer transactions on the Dis-Chem operating system according to company policies and standard operating procedures, with zero tolerance for inaccuracies and a focus on eliminating fraud risk.
Dis-Chem Pharmacies Limited
Job Details
Division:
JB Division
Minimum Experience:
Entry Level
Company Primary Industry:
Retail
Job Functional Area:
Other
Essential Requirements
- Education:
- Grade 12 / Matric
- Experience:
- A minimum of 6 months of cashier/till operations experience
- Skills:
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language
- Basic customer service skills
- Availability:
- Willing and able to work retail hours
Key Responsibilities
Customer Service:
- Adhere to Dis-Chem’s customer service policies and procedures
- Establish a professional relationship with customers
- Report customer complaints and compliments to the Frontline Supervisor or store management
Sales Operations:
- Adhere to the customer turnover hourly rate
- Be aware of current sales and promotions
- Ensure colleagues and customers are not exposed to any risk
Communication:
- Carry out and manage Dis-Chem’s 5-star communication principles
Cash Handling:
- Be responsible for cash flow
- Ensure all line voids and price changes are approved and signed off by the supervisor
- Exchange merchandise for customers and accept returned goods when authorized to do so
- Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
- Process all loyalty cards, including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards, and eBucks)
- Ensure cash is placed in the drop safe according to Dis-Chem’s SOPs
Security:
- Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
- Ensure all outgoing stock/items/scripts are scanned and paid for
- Ensure that all money is strictly kept safely and securely inside the till
- Handle daily takings confidentially and only discuss with management
- Be alert, recognize, and report suspicious behavior to management
- Address queries regarding store merchandise
- Adhere to Dis-Chem’s security policies and procedures
Competencies
Essential:
- In-depth knowledge of operating cash registers and maintaining cash drawers
- Knowledge of processing sales, refunds, and payments
- Strong command of English (written and oral)
- Accuracy
- Attention to detail
- Presentable
- Emotional intelligence
- Social awareness
- Accountability
- Problem-solving skills
- Ability to analyze basic reports
- Trustworthy and honest
- Time management skills
Advantageous:
- Proficiency in a third additional language
Special Conditions of Employment
- Willing and able to work retail hours
- Reliable transport and/or reside in close proximity to the store
- South African citizen
- Clear credit and criminal records
Remuneration and Benefits
- Market-related salary
- Medical aid
- Provident fund
- Staff account
Note
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN’T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
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