Marriott Food & Beverage Service Expert (Waiter)

As a Food & Beverage Service Expert at Protea Hotel by Marriott OR Tambo Airport, your role is more than just serving food and drinks.

It’s about creating a memorable experience for our guests, ensuring they leave with a positive impression.

From setting tables to interacting with guests and ensuring cleanliness, you’ll play a vital role in enhancing their dining experience.

Position Summary:
In this role, you will be responsible for various tasks to ensure guests enjoy their dining experience. This includes addressing guests’ needs, setting tables, delivering food and beverage orders, handling cash transactions, and maintaining cleanliness.

Your ability to create a welcoming atmosphere and provide exceptional service will contribute to our guests’ satisfaction.

Job Details:

Job Title: Food & Beverage Service Expert (Waiter)

Job Number: 24054013

Job Category: Food and Beverage & Culinary

Location: Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa

Schedule: Full-Time

Located Remotely: No

Relocation: No

Position Type: Non-Management

Responsibilities:

• Address guests’ service needs promptly and professionally.
• Welcome guests with a smile and personalized greeting, anticipating their needs.
• Maintain cleanliness in work and guest areas, clearing and collecting items as needed.
• Communicate guests’ meal requirements and special requests to the kitchen.
• Serve food and beverages promptly and accurately, following established procedures.
• Handle cash transactions according to company policies and procedures.
• Ensure all china, glassware, and silverware are clean and presentable.
• Complete closing duties, including cleaning equipment and areas, and securing the premises.

Skills and Competencies:

• Customer service orientation with a focus on hospitality.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and adherence to quality standards.
• Adaptability and flexibility to meet guests’ needs in a dynamic environment.

Qualifications:

• Matric/ Grade 12/ NQF level 4 or 5 certificate or relevant
• At least 1 year of related work experience in the food and beverage industry.
• Proficiency in English language.
• Personal attributes such as dependability, integrity, and stress tolerance.

In summary, as a Food & Beverage Service Expert at Protea Hotel by Marriott OR Tambo Airport, you will play a crucial role in creating a positive dining experience for our guests.

With your attention to detail, communication skills, and commitment to quality service, you will contribute to our goal of exceeding guests’ expectations and ensuring their satisfaction.

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