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Job Description :
We are on the lookout for a strong, energetic, and self-disciplined candidate to lead and oversee the daily operations of a store in order to make sure that the overall goals, store goals, and customer service standards are met and surpassed.
Posted : 19 October 2023
Closing Date : 03 November 2023
Job Title : Store Supervisors & Assistant Managers
Location : Worcester, Malmesbury, Hermanus, Kraaifontein, Cape Town, (WC) Pretoria, Kempton Park, Midrand, Krugersdorp (GP), Musina (L)
Salary : Market Related
nqf COmparison table:
Qualifications and Experience :
- NCV L4/ Matric/ Grade 12/ NQF level 4 or 5 certificate or equivalent
- 1 year of retail Store Supervisory experience is required in this role, experience leading a team will be an added advantage
- A passion for homeware
- Sales & service management.
- Computer literacy.
- Communication skills.
- Retail trade.
- Brand, customer & product understanding.
Stock Management :
- In order to merchandise and restock the sales floor, make sure that the stock is appropriately received and unpacked.
- To reduce risks (stock loss), monitor and manage stock levels using established procedures (stock counts, stock takes, stock loss response plans, etc.).
- oversee the stockroom’s general upkeep to ensure it complies with housekeeping requirements.
- Write-offs, breakages, recalls, and returns should be permitted.
Sales Growth & Profitability :
- Analyze sales and profitability statistics on-site to work with management to develop the necessary operational action plans, boost sales, and keep an eye on spending.
- Review and monitor product performance in-store to inform the support center and boost sales.
- Find and suggest fresh ideas to boost revenue and brand recognition. This might involve competitor research, collaborating with or participating in regional events, and generating new accounts or memberships in accordance with objectives (if appropriate).
Risk Management :
- To guarantee and enforce overall compliance with policies and procedures, conduct compliance checks using established processes (e.g., admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health and safety standards, weekly hanger counts, security, etc.).
Customer Experience Management :
- To satisfy customer service requirements, make sure that customer experience processes are implemented and kept up to date (e.g., through the use of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.).
Leadership & Development :
- To meet store KPIs and operational plan in accordance with business values, lead and motivate the team inside a shop.
- With an emphasis on people management and succession planning, identify and drive the requirements for training, coaching, and development.
- Employ, manage, and evaluate employees in compliance with the company’s rules and procedures.
