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Role Purpose:
To support the sales team, acting as a crucial link between managers and customers. Responsibilities include managing sales-related paperwork, resolving queries, and scheduling appointments for new and existing customers.
Key Responsibilities:
Sales Administration
- Manage the price capturing process
- Send price survey confirmations to customers every 2 weeks
- Maintain electronic and paper-based customer records
- Compile weekly performance feedback
- Prepare monthly expense claims
- Monthly budget management
- Manage business accrual Sallies
- Maintain MSIT budgets controls
- Timely loading of customer cycle and ad hoc deals
- Manage OOS and Out of Sequence deliveries
- Monitor and profile PI allocations
- Monitor weekly pricing on key SKU’s
- Monitor implementation of key price points vs RRSP
- Highlight to relevant NAM where objectives are not achieved
Promotion Grid Maintenance
- Capture and maintain all activities on the promotional grid
- Ensure accuracy and compliance of the retailer promotional grid
- Communicate promo grid changes to Customer Marketing & Supply chain team
- Weekly Advert trackers and Scorecards
Also Read (Interview Question) :
https://careerbiz.co.za/why-should-we-hire-you-with-no-experience/
nqf COmparison table:
Also Read :
Team Coordination and Self-Management
- Take ownership and accountability for tasks
- Demonstrate effective self-management
- Follow through to maintain quality and productivity standards
- Inform relevant parties of tasks or deadlines not met
- Support business core values
- Champion training and development
- Participate in regular performance appraisals
Customer Service
- Build understanding of the FMCG industry
- Develop strong working relationships within teams
- Build relationships with key admin staff within customer’s business
- Manage customer jab allocations and liaise with customer services
Required Qualifications:
- Matric/ Grade 12/ NQF level 4 or 5 certificate or relevant
- Secretarial diploma or office administration diploma (advantageous)
Required Experience:
- 2 years of administrative experience
Required Knowledge and Skills:
Behavioral Standards
- Be brilliant at the basics
- Face the brutal facts
- Smash the silos
- Be curious and challenge change
- Take accountability for results and people
Knowledge
- Business principles
- Pricing systems
- Workflow System
- Group Cube
- Price Probe
- BMI & Ad-Vice Silo Reports
- Shoprite portal
Skills
- Highly computer literate (MS Office and SAP)
- Microsoft Office (Excel, Word & Powerpoint)
- Verbal and written communication
- Interpersonal skills
- Logical thinking
- Organizing and planning skills
- Numeracy
Attributes
- Tolerant of stress and pressure
- Attention to detail
- Deadline driven
- Able to prioritize
- Desire to continuously learn and progress
