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Intercare is a dynamic healthcare company dedicated to providing value-based healthcare services to patients. As ambassadors of the Intercare brand, our actions are guided by our purpose to make people feel better. Our core values—People-Centred, Integrity, Inclusivity, Compassion, Excellence, and Innovation—shape our beliefs and define who we are.
Role Overview:
As a Receptionist at Intercare Irene, you will contribute to creating an environment and culture that aligns with our purpose of making people feel better. We are seeking an enthusiastic individual who is ready to take on the challenge of this role and provide excellent customer service.
Receptionist – Intercare Irene
Location: Irene, Centurion, Gauteng
Company: Intercare Group South Africa
Division: Primary Care
Business Unit: Intercare Irene Medical & Dental Centre
Closing Date: 03 May 2024
Job Description:
Requirements:
- Minimum qualification: Grade 12.
- Previous experience in a customer-focused service environment, especially in reception, would be advantageous.
- Proficient in computer usage.
- Experience with GoodX system would be beneficial.
Responsibilities:
- Provide efficient, friendly, and professional telephone services to support patient care.
- Assist patients in accurately completing necessary forms and document all information in accordance with internal policies and procedures.
- Manage reception-related processes such as booking, patient arrival, and payment on the relevant systems.
- Direct customers to the appropriate locations, services, and professionals within the centre.
- Maintain patient confidentiality at all times in compliance with POPIA regulations.
- Ensure the reception area is consistently neat and tidy.
- Refer emergency cases to the nurse’s station following established protocols.
- Assist patients with basic account queries and escalate issues as needed.
- Collect co-payments and account balances according to Intercare policies.
- Execute and adhere to daily cash-up and banking procedures.
Skills and Qualifications:
- Excellent interpersonal and communication skills.
- Strong customer service orientation with a friendly and welcoming demeanor.
- Attention to detail and accuracy in administrative tasks.
- Proficiency in computer usage, including Microsoft Office applications.
- Ability to adapt to a fast-paced healthcare environment.
- Prior experience with the GoodX system or similar healthcare management software is advantageous.
- Understanding of medical terminology and procedures is beneficial.
Application:
If your personal purpose aligns with our purpose and your values resonate with our culture, we invite you to apply.
At Intercare, we embrace Diversity of Thought and welcome individuals who can contribute positively to our culture.
If you are not contacted within 2 weeks of the closing date please regard your application as unsuccessful.
