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ATM Admin Clerk
Company: Fidelity Services Group
Division: Fidelity Cash Solutions
Business Unit: FCS Head Office – Midrand
Location: Midrand, Gauteng
Job Type: Permanent
Posted Date: 31 March 2026
Closing Date: 30 April 2026
Minimum Experience: Associate
Industry: Security and Investigations
Functional Area: Administrative
About Fidelity Services Group
Fidelity Services Group is one of South Africa’s leading providers of integrated security solutions, offering a wide range of services designed to protect people, assets, and businesses. Through its division, Fidelity Cash Solutions, the company specializes in cash management services, including cash-in-transit, ATM services, and secure cash handling processes.
With a strong national footprint and a reputation built on reliability, professionalism, and innovation, Fidelity Services Group plays a vital role in ensuring the safe and efficient movement of cash across the country. The organization is committed to maintaining the highest standards of service delivery and continuously invests in technology and talent to stay ahead in a competitive industry.
Working at Fidelity Services Group means becoming part of a dynamic and fast-paced environment where employees are expected to uphold integrity, accountability, and excellence in everything they do.
Position Overview
Fidelity Cash Solutions is currently seeking a detail-oriented and highly organized ATM Admin Clerk to join its team at the Head Office in Midrand. This role is integral to the administrative and operational efficiency of the organization, particularly within the reconciliation and reporting functions.
The successful candidate will report directly to the National Reconciliations Manager and will be responsible for handling a variety of administrative duties, including data capturing, issue tracking, communication with branches, and reporting. The role requires a high level of accuracy, strong analytical skills, and the ability to work under pressure while meeting strict deadlines.
This position is well-suited for an individual who thrives in a structured environment and has a keen eye for detail, as well as the ability to manage multiple tasks simultaneously.
Key Responsibilities
The ATM Admin Clerk will be responsible for supporting the reconciliation function and ensuring that all administrative processes are carried out efficiently and accurately. Key responsibilities include:
- Data Entry and Management:
Input, update, and manage large volumes of data with a high degree of accuracy. Ensure that all information captured is correct, complete, and up to date. - Data Preparation and Sorting:
Prepare and organize data before entry, ensuring that all documentation is properly sorted and structured to facilitate efficient processing. - Data Verification:
Verify the accuracy and completeness of data received from various sources, including branches and clients. Identify discrepancies and take appropriate action to resolve them. - Daily Communication:
Maintain regular communication with branch staff and Head Office personnel regarding operational issues. Provide updates, request information, and ensure that all queries are addressed promptly. - Issue Tracking and Escalation:
Develop a clear understanding of reported issues from branches. Maintain a detailed log of all issues, ensuring that they are accurately recorded and escalated to the National Reconciliations Manager in a timely manner. - Administrative Support:
Perform general administrative duties as required, including filing, documentation management, and assisting with various operational tasks. - Reporting Duties:
Assist with the preparation of daily and monthly reports. Ensure that all reports are accurate, complete, and submitted within the required timeframes. - Client Query Resolution:
Respond to client queries in a professional and timely manner. Investigate issues, provide feedback, and ensure that concerns are resolved effectively. - Monitoring Missed and Failed Services:
Work on daily reports related to missed or failed services. Analyze data to identify trends or recurring issues and escalate where necessary. - Log Maintenance:
Keep a comprehensive log of all operational issues, ensuring that records are updated regularly and can be referenced when needed. - Quality Assurance:
Ensure that all captured data meets the company’s quality standards. Double-check entries to minimize errors and maintain data integrity. - Ad Hoc Tasks:
Carry out any additional tasks or responsibilities as instructed by the National Reconciliations Manager.
Required Skills and Competencies
To succeed in this role, candidates must demonstrate a combination of technical, administrative, and interpersonal skills. These include:
- Proficiency in Microsoft Office:
Strong working knowledge of MS Excel, Word, and Outlook is essential. The ability to use Excel for data analysis, sorting, and reporting is particularly important. - Administrative Expertise:
Solid administrative skills with the ability to manage documentation, maintain records, and ensure that processes are followed accurately. - Time Management:
Ability to prioritize tasks effectively and work towards daily deadlines without compromising on quality. - Attention to Detail:
High level of accuracy and attention to detail when capturing and verifying data. - Interpersonal Skills:
Strong communication and interpersonal skills to interact with individuals at various levels, from branch tellers to client management. - Problem-Solving Ability:
Capability to identify issues, analyze information, and propose practical solutions. - Organizational Skills:
Ability to manage multiple tasks and maintain an organized workflow in a busy environment. - Discipline and Reliability:
Self-motivated and disciplined, with the ability to work independently and maintain consistent performance.
Daily and Monthly Responsibilities
The ATM Admin Clerk will play a key role in ensuring that daily and monthly operational activities are completed efficiently. These responsibilities include:
- Monitoring and addressing daily missed services and failed service reports
- Maintaining accurate logs of all operational issues
- Capturing, sorting, and verifying data received from branches and clients
- Responding to client queries and providing timely feedback
- Assisting in the preparation and submission of reports
- Ensuring that all deadlines are met consistently
These tasks require a proactive approach and the ability to anticipate potential issues before they escalate.
Working Environment
This role is based at the Fidelity Cash Solutions Head Office in Midrand and operates within a professional office environment. The position requires working standard business hours, although flexibility may be required during peak periods or when dealing with urgent operational issues.
The work environment is fast-paced and deadline-driven, requiring employees to remain focused and efficient at all times. Collaboration with team members and other departments is essential to ensure smooth operations.
Ideal Candidate Profile
The ideal candidate for this position is someone who:
- Has a strong administrative background
- Is highly detail-oriented and accurate
- Can work well under pressure and meet tight deadlines
- Demonstrates strong communication and interpersonal skills
- Is proactive, reliable, and committed to delivering high-quality work
- Has the ability to adapt to changing priorities and operational demands
Why Join Fidelity Services Group?
Fidelity Services Group offers employees the opportunity to work in a reputable and established organization that values professionalism, integrity, and excellence. Employees are exposed to a dynamic work environment where they can develop their skills and grow within the company.
Benefits of joining the organization include:
- Experience in a leading security and cash solutions company
- Opportunities for professional growth and development
- A supportive and structured work environment
- Exposure to advanced systems and operational processes
Application Information
Interested candidates who meet the above requirements are encouraged to apply before the closing date of 30 April 2026. Ensure that your application includes a comprehensive CV highlighting your relevant experience and skills.
Closing Statement
The role of ATM Admin Clerk at Fidelity Cash Solutions is a critical position that supports the efficiency and accuracy of reconciliation and administrative processes. It offers an excellent opportunity for individuals who are detail-oriented, organized, and committed to excellence.
If you are looking to build a career in a professional and fast-paced environment where your skills and contributions are valued, this position provides a strong platform for growth and development.
Apply today and take the next step in your administrative career with Fidelity Services Group.