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Rental Sales who is efficient, customer focussed, and able to work rotational shifts, weekends, and public holidays. Matric, valid driver’s license, own reliable transport/car with excellent communication skills & working experience essential.
You will need to be a frontline individual with excellent communication skills that can work with a sense of urgency plus provide efficient and value adding services & continually exceed customer expectations
The position requires hands on operational individuals who can multitask and handle pressure (You will be pushed for productivity), you will also be required to drive all type vehicles (manual and automatic) and ensure that vehicle damages are assessed and recorded.
Closing Date : 31 May 2024
Job Title : Car Rental Agent
Job Type : 2 year contract
Location : Cape Town, Western Cape
Salary :
- Salary R12500
- Fixed term contract allowance – R3822 – in lieu of medical aid and provident fund
- Shift allowance – R200
- Airport allowance – R750
Also Read : https://careerbiz.co.za/shop-assistant-cashiers/
nqf COmparison table:
Also Read : https://careerbiz.co.za/shop-assistant-cashiers/
Qualifications and Experience :
- Matric/ Grade 12/ NQF level 4 or 5 certificate or equivalent
- Code 08 Drivers license
- PDP – to be obtained
- Incumbent to be well presented
- Must be well presented
- Must have the ability to sell
Skills and personal attributes :
- Computer literate: Word / Excel / Outlook
- General understanding of the motor vehicles
- Knowledge and passion for cars
- Cash Reconciliations / Claims
- Source and analyze information
- Excellent communication / listening skills
- Ability to drive Customer Satisfaction at every interface.
- Staff to achieve results
- Ability to work in a team
Responsibilities (to mention a few) :
Rental Transactions
- Delivery of superior service to customers
- Rental transactions for Luxury Cars & Chauffeur Drive
- Asset control and fleet control
- Exceeding Customer Survey Index targets by offering superior service consistently
- Ensure each reservation has an allocated vehicle taking note of customer requests
- Ensure adequate resources to cover deliveries and collections for the day
- Ensure all counter products are made ready for rent and provision is made for additional requests
- Follow the rental process work instructions for the checkout process
- Follow the rental process work instructions for the check in process
- Follow the Luxury Cars local procedure on every check out to enhance the customers experience and use of the company’s products and services
- Check that the fleet is perfectly prepared by the drivers
Admin
- Pre plan for the following days Luxury Cars & Chauffeur Drive rentals
- Call all chauffeurs and despatch on AS400
- Modify rental agreements and capture rental information in AS400 & Wizard to ensure the rental agreement is accurate for billing purposes
- Batch all documentation according to work instruction on a daily basis
- Ensure QCEs are completed accurately
- Follow the lost property work instruction
- Correctly complete damage reports and follow the accident, damage and report work instruction
- Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
- Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
- File all documents
Customer Rental Experience
- Call all customers hiring a Luxury Car and terminating a Luxury Car
- Meeting customers on termination of car at drop n go
- Follow the Breakdown and Accidents work instruction
- Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
- Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
- To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.
Health, Safety and Security
- Workplace is kept in a neat and hygienic condition
- All assets are secured according to procedure (Range: cash, keys, premises, documents, lost property)
- Be aware of evacuation/fire plan
- All concerns to be raised with Supervisor/Managers
