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WAITer/WAITRESS – CHOBE GAME LODGE
WE ARE HIRING
Position: Waiter/Waitress
Location: Chobe Game Lodge
Reporting To: Food and Beverage Supervisors and Management
Closing Date: 4 October 2026
Employment Sector: Hospitality and Tourism
Chobe Game Lodge is inviting suitably qualified, experienced and service-oriented candidates to apply for the position of Waiter/Waitress.
The successful candidate will become part of the lodge’s Food and Beverage team and will be responsible for delivering professional, efficient and courteous food and beverage services to guests.
This position is suited to an experienced hospitality professional who understands the importance of excellent guest service, attention to detail, cleanliness and teamwork.
The successful candidate must be able to work effectively in a busy lodge environment while maintaining high service standards.
PURPOSE OF THE POSITION
The primary purpose of the Waiter/Waitress position is to provide fast, efficient, professional and polite food and beverage service to guests in accordance with Chobe Game Lodge’s established standards and procedures.
The successful candidate will be expected to create a positive dining experience by ensuring that guests receive attentive service, accurate orders and a high standard of hospitality throughout their visit.
KEY DUTIES AND RESPONSIBILITIES
The successful candidate will be responsible for preparing food and beverage outlets before service
This includes ensuring that all necessary mise-en-place is completed and that tables, service areas and equipment are properly prepared.
Key responsibilities will include:
Serving guests in a professional, efficient and courteous manner.
Preparing and maintaining all food and beverage outlets before and during service.
Completing all required mise-en-place for food and beverage operations.
Maintaining high standards of cleanliness and hygiene throughout all Food and Beverage outlets.
Changing table linen, including placemats and serviettes, when required.
Counting and exchanging dirty, damaged or unusable linen for clean and serviceable linen.
Maintaining thorough knowledge of restaurant menus, beverage menus and wine lists.
Providing guests with accurate information regarding available food and beverage options.
Immediately informing the Food and Beverage Supervisor of guest complaints and taking appropriate corrective action where possible.
Liaising with the Food and Beverage Supervisor regarding special menu items and products that may be unavailable or out of stock.
Attending all pre-service briefings and ensuring that important operational information is understood.
Ensuring that prescribed mealtimes are observed and service is delivered according to the lodge’s operational requirements.
Double-checking guest orders before submitting them to ensure accuracy.
Regularly circulating throughout the dining area to maintain a high level of visibility and ensure guests do not experience unnecessary delays.
Maintaining effective communication with guests, colleagues, supervisors and management.
Ensuring that side stations and storerooms are correctly stocked, organised and kept clean.
Handling all operating equipment correctly and responsibly.
Controlling loss, abuse and breakage of operating equipment.
Reporting damaged or broken equipment to the relevant supervisor and following established breakage procedures.
Ensuring all equipment is correctly handled, cleaned and stored after use.
Maintaining a professional appearance and consistently demonstrating excellent guest-service standards.
QUALIFICATIONS AND EXPERIENCE
Applicants should meet the following minimum requirements:
A formal qualification in Hospitality and Tourism, Hotel Management or a related field.
A Certificate, Diploma, Degree or equivalent qualification will be considered.
At least 3 to 5 years of relevant work experience in a four-star or five-star hospitality environment.
Experience in a lodge, hotel, safari camp or luxury hospitality environment will be advantageous.
Applicants should demonstrate a strong understanding of food and beverage service operations.
Previous experience in an international or national hospitality environment is required.
SKILLS AND COMPETENCIES
The successful candidate should possess strong interpersonal and customer-service skills and be able to work professionally with guests and colleagues from different backgrounds.
Important skills and competencies include:
Excellent customer-service skills.
Strong verbal and written communication skills.
Good interpersonal and people skills.
Active listening skills.
Good memory and attention to detail.
Strong organisational and planning abilities.
Good sales and upselling skills.
Training and coaching skills.
Ability to multitask effectively.
Strong operational knowledge.
Good decision-making skills.
Problem-solving abilities.
Ability to work effectively under pressure.
Ability to remain professional in a busy hospitality environment.
Strong teamwork and collaboration skills.
High standards of personal hygiene and cleanliness.
Ability to maintain a professional appearance and attitude.
Good knowledge of food and beverage service procedures.
COMPUTER LITERACY
Applicants must be fully computer literate and have a good working knowledge of Microsoft productivity tools and relevant hospitality systems.
Knowledge and experience with the following will be advantageous:
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Planner
Ulti-Sales
Pastel
PERSONAL ATTRIBUTES
The ideal candidate should be friendly, professional, reliable and service-oriented. A successful Waiter/Waitress must be comfortable interacting directly with guests and should have a genuine commitment to providing a high-quality hospitality experience.
The candidate should also demonstrate flexibility, punctuality, teamwork, patience and the ability to remain calm and organised during busy service periods.
Attention to detail is particularly important, as the position requires accurate order taking, proper handling of equipment, cleanliness, knowledge of menus and consistent guest interaction.
HOW TO APPLY
Interested and suitably qualified applicants should submit the following:
A detailed and updated CV.
A cover letter.
Traceable references.
Applicants should clearly indicate the position being applied for in the subject line of the email.
Email: info@chobegamelodge.com
Position: Waiter/Waitress
Location: Chobe Game Lodge
Closing Date: 4 October 2026
Only candidates who meet the stated qualifications and experience requirements should apply. Applicants are encouraged to ensure that their CVs contain accurate and up-to-date information, including relevant hospitality experience and traceable references.
If you have the required hospitality qualifications, relevant four-star or five-star experience, strong food and beverage knowledge and a passion for delivering excellent guest service, this opportunity provides a chance to contribute to a professional lodge environment and be part of the Chobe Game Lodge team.