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Job Description :
The Call Centre at Zulberg Close within Europcar has a permanent opportunity available for a Call Centre Agent. This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you!
Closing Date : 2023/05/11
Reference Number : MOT230504-28
Job Title : Agent: Call Centre | Europcar | Bruma
Job Type : Permanent
Location : Bruma, Gauteng
nqf COmparison table:
[wplinkpreview url=https://careerbiz.co.za/the-national-qualifications-framework-nqf/]
Qualifications and Experience :
- 2 years Customer Service/Call Centre experience
- NQF level 4 (Matric or equivalent)
- Computer literate with an intermediate level of comfort with Excel and Outlook.
- A valid, unendorsed drivers’ license.
Skills and Personal Attributes :
- Excellent communication skills
- Able to effectively do a needs analysis with customers.
- Listening skills
- Customer Service skills
- Selling skills
- Discipline, compliant to rules and procedures.
- Adaptable: fast learner and shows positive response to change.
- Attention to detail, accurate.
- Persuasion
- Rapport-building skills
- Time management
- Able to display patience and tolerance
Personal Attributes
- Customer centric
- Consistent, particularly in the application of skills, knowledge, attitude & talents.
- Target orientated
- Patient
- Team player
- Observant
- Resilient: must be able to work under constant measurement and pressure.
- Positive
- Integrity
- Self-motivated
- Self-confident
