ADMIN CLERK: CLAIMS MANAGEMENT (2 POSTS)

Reference Number: CoGHSTA 42/26
Position: Admin Clerk: Claims Management
Employment Type: Permanent
Number of Positions: 2
Salary Level: 5
Annual Salary: R237 453.00 per annum
Department: Cooperative Governance, Human Settlements and Traditional Affairs (COGHSTA)
Closing Date: 03 July 2026

Build Your Career in Public Service

The Department of Cooperative Governance, Human Settlements and Traditional Affairs (COGHSTA) invites suitably qualified and motivated individuals to apply for two permanent positions as Admin Clerk: Claims Management. This opportunity is ideal for candidates who have strong administrative skills, excellent attention to detail, and an interest in supporting housing contract administration and claims management within the public sector.

As an Admin Clerk: Claims Management, you will play an important role in providing administrative support for contractor registration, housing contract administration, stakeholder coordination, record management, and claims processing. The successful candidates will contribute to the efficient delivery of housing programmes by ensuring that administrative processes are completed accurately, efficiently, and in compliance with government policies and legislative requirements.

This permanent position offers an opportunity to develop your career within government while contributing to the effective management of public resources and service delivery.

Purpose of the Position

The primary purpose of this role is to provide comprehensive administrative support for claims management and housing contract administration. The successful candidates will assist in maintaining contractor and engineer databases, processing claims, coordinating meetings with stakeholders, and ensuring that departmental records remain accurate and up to date.

The position requires excellent organisational skills, accuracy, confidentiality, and the ability to work in a structured administrative environment.

Key Performance Areas

The successful candidates will be responsible for the following duties:

Registration of Contractors and Engineers

• Assist with the registration of contractors and professional engineers.
• Verify supporting documentation submitted during the registration process.
• Capture and maintain accurate registration records.
• Ensure registration information is updated when required.
• Maintain confidentiality of contractor and engineer information.

Arrangement of Meetings Between the Department and Stakeholders

• Coordinate meetings between departmental officials, contractors, engineers, and other stakeholders.
• Schedule appointments and prepare meeting calendars.
• Book meeting venues where necessary.
• Prepare meeting documentation and attendance registers.
• Record and distribute meeting minutes when required.
• Follow up on action items arising from meetings.

Database Management

• Collate information required for the development and implementation of housing contracts.
• Capture data accurately into departmental systems.
• Maintain electronic and manual databases.
• Ensure information is complete, accurate, and regularly updated.
• Generate reports when requested by supervisors.
• Support information management activities within the unit.

Records Management

• Maintain proper filing systems for contractor and engineer documentation.
• Organise both electronic and physical records.
• Retrieve files upon request.
• Archive records according to departmental procedures.
• Ensure compliance with records management policies.
• Protect confidential information and documentation.

Processing of Claims

• Receive and process claims submitted for review.
• Verify supporting documentation before processing.
• Ensure claims comply with departmental procedures and relevant legislation.
• Capture claims information accurately.
• Monitor the progress of claims.
• Assist with resolving administrative queries relating to claims.
• Maintain complete and accurate records of processed claims.

Minimum Requirements

Applicants must possess:

• Grade 12 (Matric) or an NQF Level 4 qualification recognised by the South African Qualifications Authority (SAQA).

Previous administrative experience may be advantageous but is not specifically required. Candidates with strong administrative abilities, computer literacy, and a willingness to learn are encouraged to apply.

Employment Equity

The Department is committed to achieving Employment Equity objectives.

Preference will be given in accordance with the Employment Equity Plan.

Employment Equity targets include:

• Youth
• African Male
• Coloured Male
• Coloured Female
• White Female
• Indian Male
• Indian Female
• Persons with Disabilities

Applicants from the designated groups are encouraged to apply.

Knowledge Requirements

The successful candidates should demonstrate sound knowledge of:

• Public Service legislative framework
• Public Service Act
• Labour Relations Act
• Public Finance Management Act (PFMA)
• Government administrative procedures
• Office administration principles
• Records management practices
• Claims administration processes
• Information management procedures
• Customer service principles
• Document control systems

Knowledge of government administrative systems and policies will be advantageous.

Skills and Competencies

Successful applicants should possess the following skills:

• Computer literacy
• Planning and organisational skills
• Strong interpersonal skills
• Excellent verbal communication skills
• Good written communication skills
• Administrative and clerical skills
• Data capturing accuracy
• Record management skills
• Ability to work under pressure
• Self-motivation
• Attention to detail
• Problem-solving ability
• Time management skills
• Ability to maintain confidentiality
• Professional conduct
• Ability to prioritise multiple tasks
• Teamwork and collaboration
• Customer service orientation

These competencies will support effective service delivery and ensure compliance with departmental standards.

Personal Attributes

The department seeks individuals who demonstrate:

• Integrity
• Professionalism
• Reliability
• Accountability
• Honesty
• Strong work ethic
• Flexibility
• Initiative
• Willingness to learn
• Positive attitude
• Respect for confidentiality
• Commitment to delivering quality administrative services

Candidates should be capable of working independently while also contributing positively within a team environment.

Working Environment

The successful candidates will operate within a professional government office environment where administrative accuracy and compliance are essential. Daily duties will involve working with electronic systems, maintaining documentation, interacting with stakeholders, processing claims, preparing reports, and supporting departmental programmes.

The role requires the ability to manage multiple responsibilities while meeting deadlines and maintaining high standards of accuracy.

Why Join COGHSTA?

This position offers several advantages, including:

• Permanent government employment
• Competitive annual salary
• Stable and professional working environment
• Valuable public sector experience
• Opportunities to develop administrative expertise
• Exposure to housing programme administration
• Skills development within claims management
• Career growth opportunities within government
• Opportunity to contribute to improved public service delivery
• Experience working alongside experienced professionals

Joining COGHSTA provides an opportunity to build a meaningful career while supporting important government initiatives that benefit communities throughout South Africa.

Application Information

Applicants who meet the minimum requirements are encouraged to submit their applications before the closing date.

Applications should include:

• A completed application form (where applicable)
• A comprehensive Curriculum Vitae (CV)
• Certified copy of South African Identity Document
• Certified copy of Grade 12 (Matric) certificate or recognised NQF Level 4 qualification
• Any additional supporting documents requested during the recruitment process

Only shortlisted candidates will be contacted for further assessment or interviews.

If you do not receive communication after the completion of the recruitment process, please consider your application unsuccessful.

Enquiries

For further information regarding this vacancy, applicants may contact:

Name: Reneilwe Mabina
Contact Number: (015) 294 2228

Applicants are encouraged to make enquiries during normal office hours should they require clarification regarding the position or application process.

Closing Date

Applications close on 03 July 2026.

Late applications may not be considered.

If you are organised, detail-oriented, and passionate about administration within the public sector, this is an excellent opportunity to join the Department of Cooperative Governance, Human Settlements and Traditional Affairs as an Admin Clerk: Claims Management. Apply before the closing date and take the next step toward building a rewarding and stable career in government administration.