Wits Call Centre Agent

Job Description :

All academic and application-related questions are answered by the Wits Student Call Center for students, parents, and other interested parties.

The main duty of the Call Center is to respond to any general questions regarding students through telephone and in writing. The staff is expected to connect with students and respond to their inquiries about a variety of topics, such as closing dates, bursary and residential application deadlines, graduation dates, course modifications, and exam publishing dates.

The positions call for employees with extraordinary “people skills,” a strong commitment to providing excellent customer service, and the capacity to share and learn a great deal about university student life.

The call center representative will offer a service by managing initial inquiries and addressing issues about students, and only escalate calls when situations call for specialized information. All applicants and students will be required to get information from the agents in accordance with the call center’s standards and procedures. They will need to listen carefully to problems in order to identify them, speak effectively, simply, and professionally, and keep correct records that are documented in the database.

Closing Date : 07 July 2023

Reference Number : IRC96975

Job Title : Call Centre Agent

Company: University of the Witwatersrand-Registrar’s Division

Salary : Market related

Location : Johannesburg, South Africa

nqf COmparison table:

[wplinkpreview url=https://careerbiz.co.za/the-national-qualifications-framework-nqf/]

Qualifications and Experience :

• Matric & post matric diploma
• Call Centre experience would be advantageous.
• Strong  student centred, service orientated
• An excellent command of the English language (both written and verbal) 
• Excellent telephone manner and good typing skills
• The ability to cope and work under pressure
•  At least one year’s experience in a related field (e.g. Call Centre /Public Relations)

How to Apply :

Please note that applications have to be done through iRecruitment only. No hardcopies or emails should be submitted.

By submitting an application for this position, the applicant agrees that the university will handle their personal data. The applicant offers their approval for their personal information to be processed in accordance with the University’s recruitment, selection, and appointment policy by proceeding with an application for this post. Their personal information will also be disclosed to University staff who have been designated to participate in the selection and recruiting process. This processing will involve entering their information into the University’s recruitment systems. The applicant agrees to any additional processing of their personal information that may be needed for pertinent verification and reference checking. Personal data of the applicant will continue to be kept private.

Employment fairness is a priority for the university. In accordance with the University’s applicable employment equality plans and policies, preference may be granted to appointable candidates from the specified underrepresented groups. The University reserves the right to check all of the information submitted by applicants and to decide not to schedule an appointment.

Please be aware that only those who have been shortlisted will receive communication. Internal applicants who can be appointed will be given preference. The University retains the right to re-post jobs or refuse to schedule an appointment.

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