Istore Call Centre Agents

Job Description :
The Customer Service Contact agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in communicating and helping other, this role could suit you.

The largest Apple Premium Reseller in Africa, iStore is the place where everything Apple is sold. With more than 30 physical and online stores spread out over Africa, Apple has a strong retail presence there. These locations offer professional advice, Apple Authorised Repairs, Business, Education, training, and technical support for everything and everything Apple.

Closing Date : 30 September 2023

Job Title : Call Centre Agent

Job Type : Part time

Location : Johannesburg, Gauteng

Salary : Market Related

Divisioni Store : Stores

Minimum experience : Entry Level

Company primary industry : Customer Services

Job functional area : Customer Service

nqf COmparison table:

The National Qualifications Framework (NQF)

Qualifications and Experience :

• Matric/ Grade 12/ NQF level 4 or 5 certificate or equivalent
• South African ID
• At least 1 year of experience in a Call Centre

Skills and personal attributes :

• Professional
• Friendly
• Confident
• Empathetic
• Good verbal and written skill
• Good Telephone etiquette

Responsibilities (to mention a few) :

• Support, help, and resolution are given in accordance with the iStore trade hours.
• the accomplishment of goals
• adherence to the protocols and procedures of the contact center
• handle grievances, respond to questions, and offer assistance and general information
• Know the Core Group’s customer care, client satisfaction, and service level commitments inside and out.
• Show a dedication to surpassing client expectations and a passion for providing excellent customer service.
• Display great interpersonal skills and the capacity to communicate with clients and colleagues in difficult circumstances, such as furious clients, dispute resolution, etc.
• Technical assistance telephonically resolving technical concerns and perhaps studying technological issues
• Help clients with questions about all ongoing repairs by providing status updates Call tracking all incoming telephone inquiries
• Consumer assistance

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