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Job Description :
Receptionists at Intercare create a culture and atmosphere that allows us to achieve our mission of improving people’s lives. To fill this position and take on the challenge, we are now looking for a motivated individual. In your role as a receptionist, you’ll accomplish administrative and payment tasks while delivering high-quality customer service that’s in line with the overall business plan. This job is a fantastic chance for you if you’re a driven self-starter.
Intercare Tygervalley is a progressive healthcare organization that focuses on providing patients with value-based healthcare. Everything we do as Intercare brand ambassadors is motivated by our mission to improve people’s lives. What we believe and who we are are defined by our common values of People-Centric, Integrity, Inclusivity, Compassion, Excellence, and Innovation.
Division: Primary Care
Business Unit: Intercare Tygervalley Medical & Dental Centre
Minimum experience: Entry Level
Company primary industry: Medical Practice
Job functional area: Administrative
Closing Date : 06 October 2023
Job Type : Permanent Employment
Job Title : Receptionist
Location : Tygervalley, Cape Town, Western Cape
Salary : R9 600 pm
nqf COmparison table:
Qualifications and Experience :
- Matric/ Grade 12/ NQF level 4 or 5 certificate or equivalent
- Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
- Computer proficient.
- GoodX system experience will be advantageous.
Responsibilities (to mention a few) :
- Offer patient care over the phone in an effective, personable, and professional manner.
- Help patients complete forms correctly, and record all information in compliance with internal standards and procedures.
- In charge of all procedures relating to the reception-patient trip, such as patient booking, arrival, and payment on the appropriate system.
- All consumers should be directed to the proper area, services, and professional.
- As per POPIA, always maintain patient confidentiality.
- Make sure the lobby is always orderly and tidy.
- In accordance with policy, send all emergency patients to the nurse’s station.
- Provide patients with basic account assistance and escalate issues as required.
- According to Intercare standards and procedures, collect any outstanding account balances and co-payments.
- Follow through on daily cash-up and banking procedures.
