Absa Bank Tellers

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.

Closing Date : specified below

Reference Number : provided in the site or below

Job Title : Bank teller

Location : King William’s Town, Marble Hall, Lusikisiki, Norwood, Pietermaritzburg

Stipend : Market related

Job Description:

Execute cash transactions and other associated tasks: Throughout the day, balance, regulate, and manage the cash float by determining how much cash is on hand at the teller station and requesting replenishment or repatriation of cash when predetermined cash limitations are reached. Distribute and accept actual cash, checks, travelers’ checks, drafts, and other financial instruments from walk-in clients over the counter. After verifying identity, account information, and other required procedures, process and cash checks that consumers have submitted for deposit or pay-out. Before completing the transaction or dispensing the cash, be alert for fraudulent or suspicious activity and alert the team leader or branch manager to any issues. The 2 ID Buddy requires compliance with regulations, particularly while handling checks, cash, IDs, and other items to avoid fraud.

Send mandated officials and/or line managers any transactions that exceed the teller mandate limitations so they may be authorized. Before completing the processing, record all transactions on the bank’s system and make sure they are all correctly authorized. Use the appropriate cash counting equipment at your branch to thoroughly count all cash collected or dispersed to prevent mistakes. At the start and conclusion of every day, as well as whenever cash is replenished, reconcile your own cash. Consolidation reports should be created for audit and management review reasons. Make sure journals are processed to recoup costs for manually handled customer transactions. Make sure the SARB’s basic standards are followed

Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents

When speaking with the client, be precise and effective. Maintain constant, cordial communication with customers. Maintain a professional demeanor and make sure your look complies with Absa Corporate Image requirements. Make sure the corporate attire policy is followed Keep your work area organized and tidy at all times. Make proactive arrangements for your office to make sure there is enough stationery available before the branch opens. Read the price documentation for Teller transactions often to give customers better options for their transactions and to profit overall. To assist the client at the point of contact, according to the policy and process for the issuance of pins and statements.

Assure the transition of customers with CW transactions under R4000 and CD transactions under R8000 to digital and self-help channels and offer the required support. When helping clients, always move quickly and nimbly to reduce shortages and surpluses. Give consumers that spend a lot of money brochures or pamphlets about your items to inform them of other methods to trade. Customers should be instructed on how to utilize the Internet kiosk. Finding sales leads Determine and take advantage of cross-selling and lead generation possibilities (teller prompts).

During sales campaigns, briefly explain the campaign specifics and refer clients to sales consultants for more information. Utilize sales tools wisely (such as teller prompts) to guarantee the supply of leads that will support branch sales. Own your sales objectives, and help out every day by offering customers solutions based on their product requirements. If the client has approved, capture all additional leads on SMD. To ensure that clients are contacted, follow up on all leads with sales consultants on SMD. Risk management and conformity Open and close the branch safe in accordance with Bank policies, including locking the safe physically in accordance with necessary policies. Perform periodic cash counts and visual inspections as directed by the line manager.

Make ensuring that all transaction records are maintained and/or sent according to bank policies. Keep a copy of the transactions’ records on hand for monitoring. Check that all information is correct and full before processing transactions in compliance with the Bank’s policies. For follow-up and to determine whether to move further, bring any issues to the attention of the line manager. Observe the established cash management processes and restrictions. Learn the contents of all communications, including circulars, bulletins, risk day schedules and warnings, etc. Adhere to the recommended control methods to stop shortages, losses, and fraud. In accordance with money laundering control frameworks, report questionable transactions.

Complete and keep up-to-date Teller and Key registers as necessary. Keep to safety and security protocols and do as instructed if a robbery occurs. When leaving a workstation, teller drawers, cubicles, and workstations must all be locked. Observe offline protocols and adhere to all legal and compliance obligations. Organize security items, such as cash, teller stamps, safe keys, combination numbers, and FBSS cards, in accordance with the rules and procedures. Regularly updating your understanding of regulations and procedures pertaining to your daily teller tasks, checks, fraud, and foreign exchange can aid you in preventing fraud. Make sure that the testing, fault reporting, and procedures for the equipment utilized in the teller environment—such as note and coin counters, TCR machines, etc.—are updated.

abide by the day’s end protocol (ABSA 3368) When processing and/or authorizing transactions, abide by the Branch Paper requirement and make sure that the processing is done within the proper mandates and constraints.

Connect with our Facebook page fast&easy

Qualifications and Experience :

• Matric certificate
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Positions:

• Teller
  • Locations: King William’s Town
  • Posted 4 Days Ago
  • R-15952432
  • 2023-05-24

• Teller
  • Locations: Marble Hall
  • Posted 4 Days Ago
  • R-15952519
  • 2023-05-24

• Junior Bank Teller (C&B)
  • Locations: Lusikisiki
  • Posted 6 Days Ago
  • R-15952356
  • 2023-05-22

• Junior Bank Teller (C&B)
  • Locations: Norwood
  • Posted 5 Days Ago
  • R-15952496
  • 2023-05-23

• Junior Bank Teller (C&B)
  • Locations: Pietermaritzburg
  • Posted 2 Days Ago
  • R-15952680
  • 2023-05-26

for more jobs:

[wplinkpreview url=https://careerbiz.co.za/cashbuild-general-assistants-x20/]

[wplinkpreview url=https://careerbiz.co.za/gauteng-department-of-infrastructure-development/]