Call Centre Agents

Join the Safair Operations family as a Call Centre Agent and be at the forefront of delivering exceptional customer service. Based at our head office in Bonaero Park, Kempton Park, Gauteng, you will play a pivotal role in ensuring the smooth communication between the airline and its valued customers. Reporting to the Assistant Manager: Customer Care Centre, you will navigate through dynamic challenges, addressing customer concerns, and providing information on various processes.

Responsibilities:

• Receive and manage incoming calls from customers and passengers.
• Address and resolve issues such as delays, cancellations, and other travel-related matters.
• Explain processes to customers, offering assistance where necessary.
• Collaborate effectively within a team and be prepared for flexible hours, including shift work.
• Handle confidential information with utmost professionalism and discretion.
• Communicate effectively with customers, both verbally and in writing.

Also Read (Interview Question) :

https://careerbiz.co.za/why-should-we-hire-you-with-no-experience/

nqf COmparison table:

The National Qualifications Framework (NQF)

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Requirements:

• Minimum Grade 12 qualification.
• One (1) to four (4) years of experience in a Call Centre Environment.
• Travel or relevant qualification will be advantageous.
• Proficient communication skills in English (speaking, reading, and writing).
• Strong computer literacy.
• Excellent phone etiquette.
• Clean criminal and credit record.
• Availability to work on weekends, public holidays, and flexible hours.
• Own transport would be advantageous.

Personal Attributes:

• Punctual with exceptional timekeeping skills.
• Demonstrated understanding or experience in delivering outstanding customer service.
• High degree of patience and assertiveness.
• Conflict resolution skills.
• Trustworthy, professional, and reliable, with the ability to handle confidential information.
• Comfortable working under pressure.
• Effective time management and willingness to work beyond normal office hours.
• Maintains focus to handle objections.

Shifts:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00
  (Includes weekends and public holidays)

Embark on a fulfilling journey with Safair Operations, where your dedication shapes exceptional customer experiences in the aviation industry.

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