CLIENT SERVICE OFFICER: ASSESSOR (X7 POSTS)

JOB POST: CLIENT SERVICE OFFICER: ASSESSOR (X7 POSTS)
Post Number: 14/23

Re-advertisement:
Applicants who previously applied are encouraged to reapply.

Salary:
R280 278 per annum

Centres and Reference Numbers:
The positions are based within the Labour Centre: Kariega, with deployment to the following satellite offices:

• Joubertina Satellite Office – Ref No: HR/4/4/10/01 (X1 Post)
• Louterwater Satellite Office – Ref No: HR/4/4/10/02 (X1 Post)
• Misgund Satellite Office – Ref No: HR/4/4/10/03 (X1 Post)
• Hankey Satellite Office – Ref No: HR/4/4/10/04 (X1 Post)
• Patensie Satellite Office – Ref No: HR/4/4/10/05 (X1 Post)
• Jeffreys Bay Satellite Office – Ref No: HR/4/4/10/06 (X1 Post)
• Humansdorp Satellite Office – Ref No: HR/4/4/10/07 (X1 Post)

Requirements:
Applicants must be in possession of a Grade 12 / Senior Certificate. No prior work experience is required, making this an excellent opportunity for entry-level candidates seeking to build a career in public service and administration.

Candidates must demonstrate knowledge of relevant legislation, policies, and frameworks, including but not limited to the Unemployment Insurance Act and Regulations, the Unemployment Insurance Contributions Act, the Public Finance Management Act (PFMA), and the Protection of Personal Information Act (POPIA). Familiarity with the Department of Labour and UIF policies and procedures, Treasury Regulations, UIF’s Vision, Mission and Values, as well as departmental policies, procedures, and guidelines is essential. A sound understanding of Batho Pele Principles is also required, as these principles underpin service delivery within the public sector.

Applicants should possess a broad range of competencies and skills required to perform the functions of the post effectively. These include strong interpersonal skills and the ability to interact professionally with members of the public. Good telephone etiquette is essential, as the role involves regular communication with clients. Candidates must have interviewing skills to assess client needs accurately and gather relevant information.

Computer literacy is a key requirement, as the position involves working with electronic systems and databases. Strong verbal and written communication skills are necessary to ensure clear and accurate information exchange. Candidates must also demonstrate good listening skills and the ability to interpret legislation, particularly the Unemployment Insurance Act and Contributions Act.

Additional competencies include conflict management skills to handle challenging situations professionally, time management skills to ensure efficiency and productivity, and customer relations skills to deliver high-quality service. Analytical skills are required to assess applications and make informed decisions. Candidates should also be willing to undergo on-the-job training to become proficient in operational systems used within the department.

Duties:
The successful candidates will be responsible for providing screening services to clients seeking assistance with UIF-related matters. This includes assessing client eligibility and ensuring that all necessary documentation is complete and accurate.

A primary responsibility of the role is to process applications for UIF benefits in accordance with relevant legislation and departmental procedures. This requires attention to detail and the ability to apply rules and regulations consistently and fairly.

Candidates will also be responsible for registering payment continuation forms and ensuring that all relevant information is captured correctly in the system. This function is critical in maintaining accurate records and ensuring timely payments to beneficiaries.

The role includes providing general administrative support within the Labour Centre and satellite offices. This may involve data capturing, filing, record keeping, and assisting with other administrative tasks as required.

Client service is a central component of the position. Candidates must ensure that all clients are treated with respect, professionalism, and in accordance with Batho Pele Principles. This includes providing accurate information, responding to queries, and resolving issues in a timely and efficient manner.

The position requires adherence to all relevant policies, procedures, and guidelines to ensure compliance with legislative and organisational requirements. Candidates must also maintain confidentiality and protect personal information in line with POPIA requirements.

Enquiries:
Ms W Koba
Tel No: (041) 995 7047

Applications:
Applications must be submitted to:
Deputy Director: Labour Centre Operations
P.O. Box 562
Kariega
6230

Alternatively, applications may be hand-delivered to:
15A Chase Street
Kariega
6230

Applications can also be submitted via email to: JobsECUHG@labour.gov.za

Note:
The Department is committed to the principles of Employment Equity. In line with approved Employment Equity targets, preference will be given to white male candidates.

Applicants are encouraged to ensure that their applications are complete and submitted before the closing date. Only shortlisted candidates will be contacted. If you have not been contacted within a reasonable period after the closing date, please consider your application unsuccessful.