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Learnership – PG Glass Trainee (Western Cape)
Main Job Purpose:
To manage the front desk of a Fitment Centre, providing professional operational support and consultation to customers and staff, ensuring compliance with corporate standards and procedures. Also responsible for processing internal sales and maintaining high service standards.
Main Objective:
- Manage and follow up on counter sales, ensuring budgets and Net Promoter Scores (NPS) targets are achieved.
- Process claims accurately and efficiently.
- Adhere to administrative practices for stock control and ordering processes.
- Utilize scheduling system to maximize productivity.
- Order stock accurately according to work schedules.
- Provide excellent customer service.
Date Posted: 9 Mar 2024
Location: WC, ZA
Company: PG Group
Branch/Department: PG Glass
Job Title: PGG TRAINEE
Critical Job Requirements:
- Grade 12 qualification.
- TVET Qualification (Advantageous).
- Computer literacy.
- Excellent telephonic and interpersonal skills.
- Ability to identify and solve problems.
Skills and Personal Attributes:
- Microsoft Office proficiency, especially Outlook and Excel.
- Analytical skills to improve service efficiency.
- Strong interpersonal communication skills.
- Ability to work under pressure.
- Professionalism and excellent customer service skills.
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Learnership – Contact Centre Agent (Gauteng)
Scope and Purpose of the Role:
To manage the front desk of a service centre, providing operational support and consultation to customers and staff. Ensure compliance with corporate standards and provide accurate advice to customers. Handle counter sales and process claims efficiently.
Key Responsibilities:
- Manage counter sales professionally.
- Handle customer complaints and liaise with relevant personnel.
- Adhere to company policies and procedures.
- Handle administrative tasks including invoicing and banking.
- Record and follow up on sales leads.
- Increase conversions and upsell products.
- Participate in stock control and monthly stock takes.
- Handle debtors and ensure timely payments.
- Comply with all reasonable work requests and instructions.
Date Posted: 27 Feb 2024
Location: GT, ZA
Company: PG Group
Branch/Department: PG Glass
Job Title: CONTACT CENTRE AGENT
Educational Background:
- Minimum grade 12 qualification.
Experience:
- 3 years of selling or sales experience.
- High level of product knowledge within the automotive glass industry.
- Strong focus on customer service.
Skills:
- Computer literacy, SAP experience advantageous.
- Problem-solving skills.
- Excellent interpersonal and telephonic skills.
- Ability to analyze and improve service methods.
Attributes:
- Self-motivated and independent.
- High energy and ability to work under pressure.
- Professional approach to business.
- Customer service driven.
Both positions offer equal opportunities for applicants, based on fairness and equity principles, irrespective of race, ethnicity, religion, sexual orientation, gender identity, national origin, or disability.