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0 Company Overview:
We are PepsiCo.
PepsiCo proudly stands as one of the world’s leading food and beverage companies. Our mission is to create more smiles with every sip and every bite, a goal we strive to achieve every single day. Our products are consumed over a billion times a day in more than 200 countries and territories worldwide. Our iconic brand portfolio includes Lay’s, Doritos, Gatorade, Pepsi, and Quaker, each generating over $1 billion in estimated annual retail sales. In 2020 alone, these brands contributed to more than $70 billion in net revenue.
Our vision is to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive. PepsiCo Positive represents our commitment to driving positive action for the planet and people, an end-to-end strategic business transformation that places sustainability at the core of our growth and value creation. By operating within planetary boundaries, we aim to inspire positive change worldwide.
In South Africa, our products are a staple from breakfast to dinner, at gyms, fields, offices, and on-the-go. Our key brands, including Simba, Lay’s, Liqui Fruit, and the Bokomo cereal range, refresh, restore, and rejuvenate consumers every day. With a workforce of over 13,000 employees across three business divisions—Bakeries, Grains, Foods, Fruit, Snacks, Juice & Beverages—PepsiCo SA is dedicated to providing top-notch products and services.
Role Overview:
As a SC Customer Services Administrator at our Qwa Qwa Distribution Center (DC) Bread-ZAF, you will play a pivotal role in ensuring that our sales orders are managed accurately and promptly.
You will be responsible for handling customer queries, meeting individual and team goals, and maintaining effective relationships with both internal and external stakeholders.
Your contribution is crucial in helping us exceed consumer and customer expectations while fostering a culture of excellence and continuous improvement.
Job Title: SC Customer Services Administrator – Qwa Qwa DC Bread-ZAF
Location: Phuthaditjhaba, South Africa
Department: Supply Chain
Job ID: 317699
Application Deadline: Unspecified
Position Type: Yes – Standard
Work Type: No (Full-time Permanent)
Key Responsibilities:
Sales Order Administration:
- Administer sales orders with precision, ensuring that all sales order processes are completed on time and accurately.
- Regularly report on sales order progress to ensure transparency and accountability.
Customer Query Management:
- Handle customer queries promptly and professionally, ensuring all inquiries are resolved according to company standards.
- Go the extra mile to exceed customer expectations and maintain high levels of customer satisfaction.
Goal Achievement:
- Work collaboratively to achieve both individual and team goals, consistently delivering on expectations.
- Promote and instil a culture of trust, transparency, inclusivity, fairness, and excellence within the team.
Personal Effectiveness:
- Organise and prioritise work effectively to complete tasks on time, enhancing personal productivity.
- Transfer knowledge and skills to peers, contributing to team development and improvement.
Standards and Procedures Compliance:
- Ensure all practices, policies, standards, procedures, and methods are applied consistently.
- Adhere to legal requirements and internal regulations, maintaining compliance at all times.
Problem Resolution:
- Identify and resolve work area problems efficiently, ensuring that operational challenges are addressed proactively.
- Initiate continuous improvement processes, seeking innovative solutions to enhance operational efficiency.
Relationship Management:
- Foster positive relationships with internal and external stakeholders, including customers and service providers, in line with predefined departmental objectives.
- Communicate timeously and accurately regarding work issues, maintaining open lines of communication with managers and peers.
Qualifications:
To be successful in this role, candidates should possess the following qualifications and attributes:
- Team Contribution:
- Demonstrated ability to make effective contributions to team goals and initiatives.
- Work consistently together and support team members, even in challenging circumstances.
- Stakeholder Engagement:
- Strong stakeholder engagement skills, ensuring effective collaboration and communication with diverse groups.
- Actively promote and instil a culture of trust and transparency across all interactions.
- Customer Focus:
- Proven track record of consistently delivering and exceeding consumer and customer expectations.
- Ability to maintain a positive attitude towards customers, providing exceptional service at all times.
- Cultural Alignment:
- Commitment to promoting a culture of inclusivity, fairness, and continuous development within the organization.
- Enthusiastic about contributing to PepsiCo’s vision and values, driving positive action for the planet and people.
Application Process:
To apply for the SC Customer Services Administrator position at PepsiCo’s Qwa Qwa DC Bread-ZAF, please submit your application by the closing date.
Join us in our mission to create more smiles with every sip and every bite and become a part of a dynamic team dedicated to excellence and innovation in the food and beverage industry.
