Tsebo Group Receptionist Job Opportunity

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About the Role:

Tsebo Facilities Solutions is seeking a Receptionist to manage the reception area, ensuring a friendly and professional atmosphere. The role involves welcoming visitors, managing client interactions, and maintaining the reception area according to company standards.

Receptionist Job Opportunity

Closing Date: 2024/08/21

Reference Number: TSE240816-2

Location: Johannesburg, Gauteng, South Africa

Business Unit / Division: Tsebo Facilities Solutions

Job Type: Permanent

Key Responsibilities:

Operational Delivery:

• Manage visitor and client arrivals, ensuring special requirements are met.
• Provide information about amenities and assist with meeting room technical needs.
• Handle client feedback, escalate issues when necessary, and report maintenance needs.
• Ensure meeting rooms are properly set up, clean, and equipped.
• Manage daily inspections, refresh water jugs, and maintain cleanliness.

Customer Focus:

• Develop a customer-focused attitude, enhancing customer lifetime value.
• Provide and process information in response to client inquiries.
• Conduct satisfaction surveys and follow up on customer queries.
• Work on improving operational efficiencies and managing conflict.

Reporting:

• Prepare weekly/monthly reports for management.
• Maintain relevant records and compile statistics as needed.

Code of Conduct:

• Adhere to TFS’s Safety, Health, Environmental, and Quality (SHEQ) policies.
• Uphold TFS’s ethical values and corporate image.
• Take responsibility for performance and flexible task management.

Skills and Competencies:

• Proficient in MS Office Suite.
• Knowledge of facilities management materials and suppliers.
• Proven experience in a concierge role.
• Familiarity with hospitality industry standards.
• Proficiency in English; additional languages are a plus.
• Strong organizational, time-management, and communication skills.
• A customer-oriented and professional attitude.

Qualifications:

• Grade 12 (non-negotiable)
• Computer literacy
• 2-3 years of frontline hotel/customer service experience
• Minimum 3 years of experience as a Receptionist in a hospitality environment

This role is ideal for someone with a background in hospitality, strong organizational skills, and a customer-centric approach.

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