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About Discovery Health GAU
This team, one of four regional service teams, is mostly based in Sandton. We take pleasure in providing our members, brokers, and employer groups with great, top-notch service at every stage of their journey. We expect all of our workers to be engaged, provide top-notch service to all internal and external stakeholders, and assume responsibility for important tasks. This entails communicating in a way that allows the person you are helping to hear your grin, where going above and above is done with ease leading to happy stakeholders. It also entails taking charge of the company, accepting full responsibility for the clients you serve, and treating them like members of your family.The best way to do this is to use your expertise with our products and great digital tools, maintain your composure, dazzle our stakeholders, and never lose sight of the importance of what you do.
Job Description :
This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.
Business Unit: Discovery Central Services
Function: Call Center / Contact Center
Posted Date: 11 Oct 2023
Closing Date : Unspecified
Job Title : Call Centre Agent
Job Type : Learnership
Location : Gauteng
Salary : R5 000 – R10 000 pm
nqf COmparison table:
Qualifications and Experience :
- Grade 12 is essential.
- Maths (Minimum Level 4 – 50%)
- English (Minimum Level 4 – 50%)
- Maths Literacy (Minimum Level 5 – 60% )
- 2nd language (Minimum Level 4 – 50%)
- May have an incomplete tertiary qualification (advantage)
- Specific Requirements:
- Not be engaged in post Matric studies or formal employment;
- Not have completed any previous Learnership.
- Be between the ages of 18 and 25 years;
- Have effective communication skills in the written & verbal English language;
- Possess basic computer skills mainly MS Excel & MS Outlook
Skills and personal attributes :
- Innovative/ critical thinking/ and problem solving skills
- Good attention to detail and levels of accuracy
- Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
- Time management and planning skills
- Ability to effectively prioritize and execute tasks in a high pressure environment
- Ability to work independently and in a team orientated environment
- Service driven, a sense of urgency and a team player.
- Adapts to changing circumstances and handles criticism well and learns from it.
