Contact Centre NQF L3 Learnership

Job Description:We have an interesting opportunity for young, energetic people who want to launch a career in the call centre industry.The opportunity for a learnership in a contact centre will last for several months and include both theoretical and practical components.

Closing Date :Unspecified

Reference Number :ISS00055

Job Title :Learnership

Salary :Negotiable

Location :Midrand, South Africa

NQF COMPARISON TABLE:

The National Qualifications Framework (NQF)

Requirements:

• must be between the ages of 18 and 28.
• Completed Grade 12 successfully.
• Strong verbal and phone communication abilities and the capacity for active listening.
• a commitment to serving the needs of customers and flexibility in dealing with various personality types.
• the capacity to prioritise, multitask, and efficiently manage time.

Responsibilities (to mention a few) :

• Manage several incoming and outgoing calls efficiently.
• By going above and above, you may engage clients and create lasting relationships.
• Maintain clear records of every conversation in our call centre database.
• Attend educational courses frequently to raise knowledge and performance standards.
• meet one’s own or one’s team’s qualitative and quantitative goals.

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