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Job Description
As a Call Centre Agent, you will be responsible for handling inbound calls from customers and passengers, addressing their inquiries, and resolving issues related to delays, cancellations, and other travel-related matters.
You will also be required to provide clear explanations of processes and assist customers as needed, ensuring a seamless customer experience.
Call Centre Agents x6
Location: Johannesburg (JHB)
Job Ref #: Sales & Distribution_Call Centre Agent6
Industry: Aviation
Job Type: Permanent
Salary: R8 493 p/m
Key Responsibilities
- Customer Interaction:
- Receive and manage calls from customers/passengers.
- Deal with issues such as delays, cancellations, and other concerns.
- Provide clear explanations of processes and offer assistance where necessary.
- Maintain confidentiality and handle sensitive information with care.
- Communicate effectively with customers, both verbally and in writing.
- Team Collaboration:
- Work collaboratively within a team environment.
- Adapt to longer-than-normal hours, including shift work.
Requirements
- Educational Qualifications:
- Grade 12.
- Experience:
- 1 to 4 years of experience in a Call Centre Environment.
- A travel or relevant qualification is advantageous.
- Skills:
- Excellent communication skills in English (spoken, read, and written).
- Solid computer literacy.
- Excellent phone etiquette.
- Ability to work well under pressure.
- Strong conflict resolution skills.
- Attributes:
- Punctual and reliable.
- High degree of patience and assertiveness.
- Immaculate timekeeping.
- Trustworthy and professional, with the ability to handle confidential information.
- Additional Requirements:
- No criminal or credit record.
- Willingness to work weekends, public holidays, and flexible hours as required.
- Own transport is an advantage.
Personal Attributes
- Customer Service:
- Excellent understanding and experience in delivering great customer service.
- Ability to handle objections and remain focused under pressure.
- Time Management:
- Practice effective time management and be willing to work beyond normal office hours.
Shifts
The position involves working various shifts, which include weekends and public holidays. The shift timings are as follows:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
Apply Now
If you are a motivated individual with a passion for customer service and the aviation industry, and you meet the above requirements, we encourage you to apply for this exciting opportunity.
This job offers a rewarding opportunity for those with a knack for customer service and an interest in the aviation industry.
Apply now to become a part of a dynamic team that values professionalism and customer satisfaction.
